Shipping costs, payment, delivery / delivery terms
Delivery is made against payment in advance or one of the payment methods offered via Paypal + Klarna. The latter include in particular:
Credit cards: Visa, Mastercard, Maestro, American Express
Klarna: instant bank transfer, pay now, invoice*.
Paypal account: email@example.com (log in on PayPal.de and follow the instructions for Paypal payment). Reason for payment: Order number
* Purchase on account via Klarna: In cooperation with Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer purchase on account as a payment option to our customers. When buying on account with Klarna, the customer always gets the goods first, and he always has a payment period of 14 days. The payment is made directly to Klarna AB (publ) (www.klarna.de). The customer receives all payment data directly from Klarna by e-mail. Note that purchase on account is only available for consumers in Germany. The complete terms and conditions for purchase on account for deliveries to Germany can be found here. If you have any further questions, please contact Klarna customer service.
Freight and delivery costs
Delivery costs Free delivery from
Germany 5,50 € 149 €
Austria 15,50 € 249 €
All other delivery countries 20,50 € 299 €
Delivery countries other than Germany and Austria are: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Vatican City, United Kingdom, Cyprus.
If we deliver outside Germany, further costs may be incurred in individual cases, e.g. import duties, which are to be borne by you. These include, for example, costs of monetary transactions (e.g. transfer fees, costs for foreign currencies) or, in the case of deliveries outside the European Union, import duties or taxes (e.g. customs duties and import sales tax).
Note for possible returns (applies to domestic and foreign countries, does not restrict your right of withdrawal):
Please do not return the goods to us freight collect. Please contact us before returning the goods and we will immediately advise you of the appropriate return procedure. Please contact us for detailed arrangements by e-mail: firstname.lastname@example.org.
After shipping, we will send an automatic email with the shipping confirmation and the corresponding link of DHL shipment tracking.
DHL needs approx. 2-4 working days for delivery within Germany, for deliveries to Austria and Switzerland approx. 3-5 working days.
Note: In case of an increased order situation, the delivery time can be approx. 5 to 8 working days.